TenderRender

Date: December 7, 2025

Company: TenderRender B.V., established in The Netherlands, registered with the Chamber of Commerce (Kamer van Koophandel) under number 98028286.

1. DEFINITIONS

Platform: The TenderRender software-as-a-service (SaaS) application, including all AI tools, features, and dashboards provided by us.
Customer: The legal entity or professional individual entering into an agreement with TenderRender.
User: An employee or authorized agent of the Customer who is granted access to the Platform.
Input Data: All documents, text, and data uploaded by the Customer to the Platform.
Output: The text, strategies, or content generated by the Platform's AI in response to Input Data.

These Terms apply to all offers, agreements, and use of the Platform.
The applicability of any purchase conditions or other terms of the Customer is expressly rejected (van de hand gewezen).
If any provision of these Terms is found to be void, the remaining provisions remain in full force.

License: TenderRender grants the Customer a non-exclusive, non-transferable right to use the Platform for its own internal business purposes (tendering and bid management) during the Term.
Access: Access is provided on a named-user basis. Login credentials are personal and may not be shared between colleagues.
Availability: We strive for a high uptime but do not guarantee that the Platform will be error-free or available 100% of the time. Maintenance will be scheduled, where possible, outside of European business hours.

Transparency: In compliance with the EU AI Act, we hereby inform you that the Services utilize third-party Artificial Intelligence models (e.g., Large Language Models). You acknowledge that you are interacting with an AI system and not a human.
Accuracy Warning: AI is probabilistic in nature. The Customer acknowledges that Output generated by the AI may contain errors, inaccuracies, or "hallucinations" and may not reflect real-world facts or current market pricing.
Human Verification Required: The Platform is a support tool, not a replacement for professional judgment. The Customer agrees that it is solely responsible for:
1. Verifying the accuracy of all Output (including pricing, legal requirements, and technical specs); and
2. Reviewing the final bid before submission to any third party.
Submission Deadlines: TenderRender accepts no liability for missed tender deadlines, rejected bids, or technical failures of third-party tender portals, even if such failure was caused by a temporary unavailability of the Platform or delays in AI processing.

Our Rights: TenderRender retains all ownership rights to the Platform, the underlying software code, the algorithms, and the "TenderRender" brand.
Your Rights: The Customer retains all ownership rights to the Input Data.
Assignment of Output: Upon generation, TenderRender hereby assigns all right, title, and interest in the Output to the Customer. You own what you create with our tool.
No Training on Customer Data: TenderRender utilizes third-party AI models via APIs (as listed in our Trust Center). We warrant that we have configured these services to ensure your Input Data is not used to train the foundational models of these third-party providers. Your data remains logically isolated.

Monthly Subscriptions:
1. Automatically renew for successive one-month periods.
2. Can be cancelled at any time by sending a written notice via email to support@tenderrender.com.
3. Cancellation takes effect at the end of the current billing period.
Yearly Subscriptions:
1. Automatically renew for successive 12-month periods.
2. Can be cancelled by sending a written notice via email to support@tenderrender.com with at least 30 days' notice prior to the renewal date.
Immediate Termination: We may terminate the agreement immediately if the Customer:
1. Breaches the Acceptable Use Policy (e.g., uploading illegal content);
2. Fails to pay invoices within 14 days of a final reminder;
3. Is declared bankrupt or applies for suspension of payments (surseance van betaling).

Fees are invoiced in advance (monthly or yearly).
Invoices must be paid within 30 days of the invoice date.
All prices are exclusive of VAT (BTW).
Price Indexation: We are entitled to adjust our rates once per year, effective January 1st, based on the CBS Consumer Price Index (CPI), plus a maximum of 5%. We will notify you of any price changes at least 30 days in advance.

Given the sensitive nature of tender data, both parties agree to strict confidentiality.
We will not disclose your Input Data, bid strategies, or pricing to any third party, except to our authorized sub-processors (e.g., cloud hosting) who are bound by similar confidentiality obligations.
This obligation survives the termination of the agreement for a period of 5 years.

Limitation: To the maximum extent permitted by Dutch law, TenderRender's total cumulative liability for any claim shall be limited to the total fees actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
Exclusions: TenderRender is explicitly NOT liable for:
1. Indirect or consequential damages (gevolgschade);
2. Lost profits, lost revenue, or lost savings;
3. Missed tender deadlines or lost business opportunities;
4. Damage resulting from reliance on AI-generated Output without human verification.
Exception: The limitations in this Article do not apply to damage caused by the intent (opzet) or deliberate recklessness (bewuste roekeloosheid) of TenderRender's management.

Security: We maintain appropriate technical and organizational measures to secure your data, aligned with ISO 27001 standards.
Trust Center: A live list of our sub-processors and security measures is available at https://www.tenderrender.com/trust-center.
Data Processing: We process personal data in accordance with the GDPR (AVG). Our Data Processing Agreement (DPA) applies to the processing of personal data and forms an integral part of these Terms.

These Terms are governed by Dutch Law.
Any disputes shall be submitted exclusively to the competent court in Amsterdam, The Netherlands.